Privacy Policy

1. Information We Collect

When you register, verify your account, make deposits, or interact with 7e7bd's platform, we may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued identification documents used for KYC verification.
• Contact data: email address, mobile phone number, and residential address (city/district level, e.g., Dhaka, Sylhet, Chittagong).
• Financial data: transaction history, deposit and withdrawal records, bKash and Nagad mobile wallet references, and payment method details (no full card numbers are stored).
• Technical data: IP address, device type, operating system, browser version, and session activity logs collected automatically when you access our platform.
• Usage data: game preferences, betting history, cricket and slots activity, promotional interactions, and customer support correspondence.

2. How We Use Your Information

The personal data collected by 7e7bd is used exclusively for the following legitimate purposes:

• Account management: to register and maintain your 7e7bd player account, verify your identity, and process login requests securely.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to credit winnings to your account.
• Platform improvement: to analyse usage patterns, game performance data, and navigation behaviour so that 7e7bd can continuously improve the betting and casino experience for Bangladeshi players.
• Communications: to send you account-related notifications such as deposit confirmations, withdrawal status updates, and important policy change announcements.
• Responsible gaming compliance: to monitor betting activity and identify patterns that may indicate problem gambling, so our team can reach out proactively and offer support tools.

We will never use your personal information for automated decision-making that produces legal or similarly significant effects on you without your explicit knowledge and consent.

3. Data Sharing and Disclosure

7e7bd does not sell or rent personal data. However, to operate our platform effectively and comply with applicable requirements, we may share limited data with the following categories of trusted partners:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive only the transaction-specific data required to complete your deposit or withdrawal securely.
• Technology and platform providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymized usage data to optimise game delivery and fair-play certification.
• Legal and regulatory obligations: where required by applicable law or formal request from a competent authority, 7e7bd may disclose user data to the extent strictly necessary to comply.

All third-party partners are bound by contractual data-protection obligations. We conduct periodic reviews of our partner data-handling practices to maintain the standards set out in this policy.

4. Payment Data and Financial Security

7e7bd handles all financial data with the highest level of care. When you make a deposit using bKash, Nagad, Rocket, or Upay, the transaction is processed through encrypted channels. We do not store full mobile wallet PINs, OTP codes, or complete card numbers on our servers.

Transaction records are retained for a defined period to support dispute resolution, account audits, and responsible gaming assessments. All financial records are stored in encrypted database environments with strict access controls limited to authorised 7e7bd personnel only.

5. Cookies and Tracking Technologies

7e7bd uses cookies and similar tracking technologies to ensure our platform functions correctly, remember your preferences, and deliver a consistent experience across visits. Cookies are small data files stored on your browser or device. We categorise our cookies as follows:

• Essential cookies: required for the platform to function, including session authentication, login state management, and security tokens. These cannot be disabled without impacting platform access.
• Performance and analytics cookies: used to measure page load speeds, identify errors, and understand which features players in Bangladesh use most frequently, helping us prioritise improvements.
• Preference cookies: store your platform settings such as language preference, display options, and game category defaults so you do not need to reconfigure your experience on each visit.

You may manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may limit your ability to access certain features of the 7e7bd platform, including account login and transaction processing.

6. Data Retention

7e7bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Account data is retained for the duration of your active membership and for a reasonable period thereafter to support any post-closure inquiries, dispute resolution, or legal obligations.

Financial transaction records are kept for a minimum period as required for accounting, auditing, and anti-fraud compliance. Once data is no longer needed for these purposes, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

7. Your Privacy Rights

As a 7e7bd account holder, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of all personal data 7e7bd holds about you. We will respond to verified data access requests within a reasonable timeframe.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected. Please contact our support team with the details.
• Right to erasure: subject to legal and regulatory retention obligations, you may request the deletion of your personal data.Upon account closure, we will process erasure requests in accordance with our data retention obligations.
• Right to restrict processing: you may ask us to restrict how we process your data in certain circumstances, for example if you believe the data we hold is inaccurate or the processing is unlawful.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. We will honour all valid objection requests promptly.

To exercise any of the above rights, please contact the 7e7bd support team via our official support email. We will verify your identity before processing any data-related request to protect against unauthorised access.

8. Security Measures

7e7bd employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and continuous monitoring of our infrastructure for suspicious activity.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, 7e7bd will notify affected users promptly and take all necessary steps to contain and remediate the incident.

9. Third-Party Links

The 7e7bd platform may reference the names of third-party service providers such as game studios and payment partners. Our platform does not contain outbound links to external websites. However, if you independently navigate to any third-party website, please be aware that 7e7bd has no control over and accepts no responsibility for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party service you choose to use in connection with your gaming activity.

10. Children's Privacy

7e7bd is an adult-only platform. Our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided personal data to 7e7bd, please contact our support team immediately so we can take prompt action to delete the account and all associated data.

11. Changes to This Privacy Policy

7e7bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active users via their registered email address or a prominent on-platform notice.

Your continued use of the 7e7bd platform following any posted changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how 7e7bd protects your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7e7bd handles your personal data, please do not hesitate to reach out to our dedicated data protection team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can direct it to the appropriate team member for the fastest possible resolution.